Returns & Exchanges
At H Mart Manhattan, we strive to provide the freshest groceries and authentic Asian ingredients; if you are not satisfied with your purchase, you may return items within 7 days of receipt with a valid proof of purchase.
Verify Eligibility
Ensure your items are in their original packaging; please note that perishable goods, opened food items, and frozen products are non-returnable for safety reasons.
Gather Documentation
Locate your original paper receipt or digital order confirmation to facilitate a smooth verification process at our customer service desk.
Visit the Store
Bring the qualifying items and your receipt to our Manhattan location's designated return counter during standard business hours.
Receive Reimbursement
Once approved, your refund will be processed immediately to your original payment method or issued as store credit depending on your preference.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing